Terms and Conditions for Man With Van Docklands

These Terms and Conditions set out the basis on which Man With Van Docklands provides removal, transport, loading, unloading, and related moving services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing a booking. These terms are intended to be fair, clear, and consistent with applicable UK consumer and transport law.

For the purposes of these terms, references to ???we??�, ???us??�, and ???our??� mean Man With Van Docklands, and references to ???you??� and ???your??� mean the customer, sender, or person responsible for the booking. The service may include a single item move, partial load, full van service, furniture transport, or similar logistical assistance. The exact scope of each booking will depend on the quote accepted and any written or verbal agreement made in advance.

We reserve the right to amend these terms from time to time. Any changes will apply to future bookings unless otherwise agreed in writing. The version in force at the time your booking is accepted will normally govern that booking. If any term is found to be unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

1. Booking Process

A booking is normally created when you provide the required details and we issue a quotation or booking confirmation. Details may include the collection and delivery addresses, dates, preferred time windows, item descriptions, access conditions, number of floors, parking restrictions, and any special handling requirements. Accurate information is essential because our quote is based on the information you provide. If details change before the move, you must notify us as soon as possible so that we can reassess the job and confirm whether any additional charges or changes to timing apply.

Booking requests are subject to availability and are not guaranteed until we have confirmed them. A quotation alone does not create a binding agreement unless we explicitly state otherwise. We may decline a booking if the work is outside our service scope, the item list is inaccurate, the access conditions are unsafe, or the move appears likely to breach legal, safety, or operational requirements. In some cases, we may request photographs, item dimensions, or further information before accepting the booking.

2. Service Scope and Customer Responsibilities

Our service is limited to the tasks agreed at the time of booking. Unless specifically included, we do not provide packing materials, dismantling, reassembly, specialist lifting, storage, or disposal services. If such services are required, they must be agreed in advance. You are responsible for ensuring that all items are suitably packed, labelled, and ready for transport unless we have expressly agreed to pack or prepare them ourselves.

You must ensure that the pickup and delivery locations are accessible, safe, and legal for loading and unloading. This includes arranging parking permissions where necessary, obtaining building access, and notifying us of stairs, lifts, narrow entrances, or restricted access. If a service cannot be completed because information supplied by you was incomplete or incorrect, we may charge for any waiting time, aborted journey, or additional work reasonably incurred.

We may refuse to handle items that are dangerous, unsuitable, excessively heavy, or likely to cause damage or injury. Items containing hazardous substances, liquids, explosives, firearms, live animals, controlled drugs, or prohibited waste must not be presented for transport unless we have expressly agreed and confirmed legal compliance in advance. You remain responsible for the contents of any boxes or containers you provide.

3. Pricing and Payments

Our prices may be based on hourly rates, fixed quotes, mileage, labour, vehicle size, additional men, or a combination of these factors. Where a fixed quote is provided, it is based on the information supplied at the time of quoting and may be adjusted if the scope, access, waiting time, or item volume differs materially on the day. Unless stated otherwise, quotes are exclusive of any applicable taxes, tolls, congestion-related charges, parking costs, or specialist disposal charges.

Payment terms will be confirmed at the time of booking. We may require a deposit or full payment in advance, particularly for higher-value jobs, weekend services, urgent work, or commercial bookings. The balance is usually due on completion of the service unless otherwise agreed. We accept payment by the methods notified at booking, and we may refuse to commence or continue work if payment arrangements are not met. Late or failed payments may incur reasonable recovery costs and interest where permitted by law.

Where waiting time is caused by customer delay, inaccessible premises, missing keys, unresolved parking issues, or failure to prepare items, we may charge for the additional time at our then-current rate. If the job extends beyond the originally booked period due to reasons beyond our control, extra charges may apply. Any additional work must be agreed where practicable before it is carried out, but we may charge reasonably for work necessary to complete the service safely or lawfully.

4. Cancellations, Rescheduling, and No-Shows

You may cancel or reschedule a booking by giving us notice as early as possible. Any cancellation policy communicated at the time of booking will form part of these terms. If no specific policy is stated, then reasonable cancellation charges may apply where we have reserved time, vehicle capacity, staff, or other resources in reliance on your booking. The closer the cancellation is to the scheduled service date, the more likely it is that charges will apply.

If you cancel after we have started travelling to the pickup location, arrived at the site, or begun loading, you may be charged for the time, travel, and labour already incurred. If you are absent or unavailable at the agreed time, or fail to provide access, keys, instructions, or payment as required, this may be treated as a customer no-show. In such circumstances, we may charge a call-out fee or the full booked amount if the service cannot reasonably be delivered.

We will try to accommodate reasonable rescheduling requests, but alternative dates and times are subject to availability. Where a deposit has been paid, its treatment on cancellation or rescheduling will depend on the notice given and any costs already incurred. Nothing in these terms affects any mandatory consumer cancellation rights that may apply under UK law, although many moving services involving a specific date may fall within exceptions to the usual cooling-off period.

5. Liability and Limitations

We will perform the service with reasonable care and skill. However, removal and transport work carries inherent risks, and our liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by events outside our reasonable control, including but not limited to traffic delays, road closures, adverse weather, strikes, power failures, third-party actions, or instructions given by you that we reasonably follow. We are also not liable for pre-existing defects, poor packaging, or the condition of items before collection.

It is your responsibility to ensure that fragile, valuable, or sentimental items are properly protected and declared. Unless specifically agreed in writing, we do not accept responsibility for undeclared high-value goods such as jewellery, cash, antiques, artworks, or irreplaceable documents. We recommend that you arrange suitable insurance cover for your goods and premises. Any insurance we hold may be subject to exclusions, limits, and conditions, which do not replace your own duty to protect your belongings.

To the fullest extent permitted by law, our total liability for any claim arising out of a booking shall be limited to the amount paid or payable for the specific service giving rise to the claim, except where a greater limit is required by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Claims for damage or loss must be notified to us within a reasonable time so that we may inspect and investigate the matter.

6. Waste, Disposal, and Regulatory Compliance

If the service includes the removal of waste, unwanted items, or disposal-related work, you must tell us in advance exactly what is to be collected. We only handle waste in accordance with applicable UK waste management regulations. This means we may refuse items that are illegal to transport, require a special licence, or are not suitable for the service agreed. We may also require confirmation that waste is correctly separated and described before collection.

You must not present hazardous waste, electrical waste, chemicals, paint, oils, asbestos-containing materials, gas cylinders, or other regulated items unless we have expressly agreed in writing and confirmed that lawful handling and disposal arrangements are in place. Where waste is collected, ownership passes only where lawful and only to the extent necessary for lawful disposal or transfer. We may issue or obtain records, transfer notes, receipts, or other documentation where required by law or by the service arrangement.

You remain responsible for ensuring that waste information provided to us is accurate. If items are misdescribed and we incur additional costs, penalties, or legal exposure because of incorrect information supplied by you, you agree to reimburse us for the reasonable loss, expense, or liability arising from that misdescription, except where prohibited by law. We do not carry out illegal dumping, fly-tipping, or improper disposal under any circumstances.

7. Delays, Access, and Force Majeure

We will use reasonable efforts to arrive within the agreed time window, but service times are estimates and may be affected by traffic, parking constraints, weather, mechanical issues, or events beyond our control. We are not liable for delays caused by circumstances outside our reasonable control. If a delay is likely to be significant, we will aim to inform you where possible and agree a revised time or alternative arrangement.

You must provide safe access to the collection and delivery points. If access is restricted due to locked premises, broken lifts, loading restrictions, or absent permit arrangements, we may need to pause the service, rearrange the job, or charge additional time. We may also stop work if conditions become unsafe for our team, your property, or third parties. Where a move requires multiple trips because of unexpected volume or inaccessible access, further charges may apply.

We are not responsible for losses resulting from force majeure events, including fire, flood, storm, epidemic restrictions, industrial action, civil commotion, acts of government, or similar events beyond our reasonable control. If a force majeure event prevents performance, we may cancel, reschedule, or suspend the affected booking without liability except for any refund obligations that may apply to unused prepaid amounts after reasonable deductions for costs already incurred.

8. Damage Claims and Complaints

If you believe that damage or loss has occurred, you must notify us as soon as reasonably possible and, where practical, before the team leaves the delivery location. Early notification helps us investigate properly and determine the cause. You should retain packaging, take photographs where appropriate, and provide a clear description of the alleged issue. Failure to give timely notice may affect our ability to assess the claim and may limit any remedy available.

We may inspect the item, packaging, and surrounding property before accepting responsibility. Damage caused by poor packing, ordinary wear and tear, hidden defects, inadequate protection, or customer handling after delivery is not our responsibility. If we accept liability, any remedy may involve repair, replacement, or monetary compensation, subject always to the limitations set out in these terms and any mandatory legal rights you may have under UK consumer law.

Any complaint should be made in good faith and include enough information for us to review the matter. We may ask for photographs, invoices, proof of ownership, or other reasonable evidence. We aim to resolve disputes promptly and fairly. Nothing in this section prevents either party from pursuing legal rights through the courts if the matter cannot be resolved amicably.

9. Customer Warranties

You warrant that you are authorised to make the booking and to permit us to handle the goods concerned. You further warrant that the items you ask us to move are lawfully owned or lawfully in your possession, and that they do not contain prohibited or dangerous materials unless expressly declared and accepted in advance. You also warrant that any information provided is accurate, complete, and not misleading.

You agree to indemnify us against losses, penalties, claims, and reasonable costs arising from your breach of these terms, your negligence, your failure to disclose relevant information, or your instruction to handle goods or waste in a way that breaches the law. This indemnity does not apply to the extent that the loss is caused by our own negligence or by matters for which liability cannot be excluded under law.

We may suspend or terminate a booking immediately if we reasonably believe that continuing would breach the law, endanger anyone, or expose us to unreasonable risk. In such cases, you may remain liable for work already performed and costs already incurred. Any refusal to proceed will be proportionate and based on genuine safety, legal, or operational concerns.

10. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales. If you are resident in Scotland or Northern Ireland, mandatory consumer protections and local procedural rules may still apply where relevant, but the governing law stated here will apply to the extent permitted by law.

Any dispute not resolved informally shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If a consumer has the right to bring proceedings in another UK jurisdiction, nothing in these terms is intended to remove that right where it cannot lawfully be excluded. If any dispute arises, both parties should first make reasonable efforts to resolve it in good faith before starting formal proceedings.

11. Final Provisions

These terms form the complete agreement between you and Man With Van Docklands in relation to the relevant service, unless we agree otherwise in writing. No waiver of any term shall be effective unless made in writing. The headings are for convenience only and do not affect interpretation. If there is any inconsistency between these terms and a specific written quotation or booking confirmation, the specific document will take priority to the extent of the inconsistency.

You should keep a copy of the quote, confirmation, and these terms for your records. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to the conditions under which the Man With Van Docklands service is supplied. These terms are intended to create a clear, lawful, and balanced framework for the delivery of moving services across the UK.