Terms and Conditions
Man With Van Docklands Service Terms and Conditions
These Terms and Conditions set out the basis on which Man With Van Docklands provides removal and related services to private and business customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 "Company" means Man With Van Docklands, the provider of the removal and related services.
1.2 "Customer" means the individual, firm, or company requesting or using the services of the Company.
1.3 "Services" means any removal, collection, delivery, packing, loading, unloading, or associated services provided by the Company.
1.4 "Vehicle" means any van or other vehicle used by the Company in the provision of the Services.
1.5 "Goods" means the items and property that are the subject of the Services.
1.6 "Service Area" means the general areas in which the Company operates, including Docklands and surrounding districts, as may be updated by the Company from time to time.
2. Scope of Services
2.1 The Company provides man and van services, including local and regional removals, collections, deliveries, and light commercial moves within its Service Area and, by prior agreement, to and from other locations.
2.2 The Company does not undertake international shipping, specialist hazardous materials transport, or any activity requiring specific regulated licensing beyond standard removal and carriage activity, unless expressly agreed in writing in advance.
2.3 The Customer is responsible for ensuring that the Services requested are appropriate for their requirements and that sufficient information has been provided to the Company about access, volume of Goods, and any special handling needs.
3. Booking Process
3.1 Bookings for Services can be made by prior arrangement through approved communication channels specified by the Company. A booking is not confirmed until the Customer has received explicit confirmation from the Company.
3.2 At the time of booking, the Customer must provide accurate information, including but not limited to:
a) Collection and delivery addresses
b) Dates and preferred times
c) Details of property access such as floor level, lift availability, parking restrictions, and access limitations
d) An accurate estimate of the volume, nature, and approximate value of the Goods
e) Any special requirements, fragile or valuable items, or items requiring dismantling or reassembly.
3.3 The Company reserves the right to decline or cancel a booking if the information provided by the Customer is incomplete, inaccurate, or if the Company reasonably believes that it cannot perform the Services safely or lawfully.
3.4 All quotations are based on the information supplied by the Customer at the time of booking. If the scope of work changes, or if additional work is required on the day, the Company may adjust the charges accordingly.
4. Payments and Charges
4.1 Charges for Services may be based on hourly rates, fixed prices, or a combination of both, as communicated to the Customer at the time of booking.
4.2 The Company may require a deposit or full prepayment to secure a booking. Any such requirement will be communicated during the booking process.
4.3 Unless otherwise agreed in writing, all payments are due on completion of the Services on the day of the removal. The Customer must ensure that payment is made using a method accepted by the Company.
4.4 If the Customer fails to make payment on the due date, the Company reserves the right to:
a) Charge reasonable interest on any overdue amount; and/or
b) Retain possession of the Goods until payment is made in full, to the extent permitted by law.
4.5 Any parking fees, congestion charges, tolls, or fines incurred due to circumstances beyond the Company’s control during the provision of the Services may be charged to the Customer at cost.
4.6 Additional charges may apply for:
a) Waiting time caused by delays outside the Company’s control
b) Extra labour required beyond what was originally agreed
c) Handling of items that are unusually heavy, bulky, or require special equipment
d) Service provision outside normal working hours, where previously specified by the Company.
5. Cancellations and Amendments
5.1 The Customer may cancel or amend a booking by providing notice to the Company using approved communication channels.
5.2 The Company may apply a cancellation fee depending on the amount of notice provided:
a) If cancellation is made more than 48 hours before the scheduled start time, no cancellation fee may apply, unless otherwise stated at the time of booking.
b) If cancellation is made between 24 and 48 hours before the scheduled start time, the Company may charge up to 50 percent of the quoted price or retain any deposit paid.
c) If cancellation is made less than 24 hours before the scheduled start time, the Company may charge up to 100 percent of the quoted price or retain any deposit paid.
5.3 If the Customer fails to be present, or fails to provide access at the agreed time and location, this may be treated as a late cancellation, and full charges may apply.
5.4 If the Customer wishes to amend the date, time, or scope of the booking, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Any amendment may result in a revised quotation.
5.5 The Company reserves the right to cancel or reschedule a booking due to reasons beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, safety concerns, or legal restrictions. In such cases, the Company will notify the Customer as soon as reasonably possible and may offer an alternative date or a refund of any prepayments, but shall not be liable for any consequential losses.
6. Customer Responsibilities
6.1 The Customer is responsible for:
a) Ensuring that the Goods are properly packed, secured, and ready for transport, unless packing services have been explicitly agreed as part of the booking
b) Obtaining any necessary permissions for parking, loading, unloading, and building access
c) Ensuring that there is safe and reasonable access to the property at both collection and delivery points
d) Supervising the loading and unloading where necessary and checking that all intended Goods are moved.
6.2 The Customer must not request the Company or its staff to carry out any act that is unlawful, unsafe, or may cause damage to property or Goods.
6.3 The Customer must not include in the Goods any items that are prohibited, illegal, or dangerous, including but not limited to explosives, firearms, flammable substances, chemicals, perishable goods, live animals, or cash and high-value jewellery, unless expressly agreed in writing and appropriately packed.
7. Company Responsibilities
7.1 The Company will exercise reasonable skill and care in the handling, transport, and delivery of the Goods.
7.2 The Company will use Vehicles and equipment that are suitable for the Services agreed, as far as is reasonably practicable.
7.3 The Company will take reasonable steps to adhere to agreed dates and times but cannot guarantee exact timings due to traffic, access issues, and other factors beyond its control.
8. Liability and Limitations
8.1 The Company’s liability for loss or damage to Goods while in its care shall be limited to reasonable and foreseeable loss, subject to the exclusions and limitations set out in these Terms and Conditions.
8.2 The Company shall not be liable for:
a) Loss or damage arising from faulty or inadequate packing by the Customer
b) Loss or damage to Goods that are inherently fragile or perishable
c) Loss of electronic data or business information stored on devices
d) Any indirect or consequential loss, including loss of profits, business interruption, or emotional distress.
8.3 The Customer is encouraged to arrange appropriate insurance cover for the full value of the Goods being moved, as the Company’s standard liability may not cover the entire replacement value.
8.4 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible, and in any event within 7 days of the completion of the Services. The Customer must provide reasonable evidence of the loss or damage and allow the Company an opportunity to inspect the Goods.
8.5 The Company’s total liability in respect of any claim shall not exceed a reasonable sum proportionate to the price paid for the Services, unless agreed otherwise in writing.
9. Access, Parking, and Delays
9.1 The Customer must ensure that suitable parking is available for the Vehicle at the collection and delivery addresses. Any parking restrictions should be communicated to the Company in advance.
9.2 If adequate parking cannot be obtained or if access is restricted, this may cause delays or additional work. In such cases, the Company may charge for extra time or labour.
9.3 The Company shall not be liable for delays caused by factors beyond its reasonable control, including but not limited to traffic congestion, road closures, accidents, extreme weather, delays caused by third parties, or the Customer’s own actions or omissions.
10. Waste Regulations and Prohibited Items
10.1 The Company operates in compliance with applicable waste and environmental regulations for the removal and disposal of items.
10.2 The Company is not a general waste carrier and will not remove household rubbish, construction waste, or hazardous materials unless expressly agreed in advance and in compliance with relevant regulations.
10.3 The Customer is responsible for declaring any items intended for disposal at the time of booking. Additional charges may apply for the lawful disposal of certain items, including electrical goods or bulky waste.
10.4 The Company reserves the right to refuse to transport or dispose of any item it reasonably believes to be hazardous, unlawful, or non-compliant with waste regulations.
11. Time Limits and Storage
11.1 Unless expressly agreed as part of the booking, the Services do not include storage. If, due to circumstances beyond the Company’s control, the Goods cannot be delivered on the agreed date, the Company may, but is not obliged to, arrange temporary storage at the Customer’s cost.
11.2 Any storage, whether provided directly or through a third party, will be subject to separate terms and charges, which will be communicated to the Customer.
12. Complaints and Dispute Resolution
12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.
12.2 The Company will investigate complaints in a fair and timely manner and will aim to provide a response within a reasonable period.
12.3 If a dispute cannot be resolved directly, the parties may consider independent mediation or other forms of alternative dispute resolution before resorting to legal proceedings, where appropriate.
13. Personal Data and Privacy
13.1 The Company may collect and process personal data from the Customer for the purposes of managing bookings, delivering the Services, and handling payments and communications.
13.2 The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to keep such data secure.
14. Variations to These Terms
14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect once published or communicated and will apply to bookings made thereafter.
14.2 The version of the Terms and Conditions in force at the time of booking will usually apply to that specific booking, unless otherwise agreed.
15. Severability
15.1 If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services provided by the Company.
By confirming a booking or using the Services of Man With Van Docklands, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions in full.
